Cybersecurity Crisis Communications

Palm Consulting provides organizations confronting cyber risks with crisis communications contingency planning, incident simulation, executive media training and issue lifecycle management services to protect their corporate reputations across their business audiences.    
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Crisis Incident Communications​
Guides client teams through a decision tree of cybersecurity crisis communications options as critical cyber incidents unfold. Provides ongoing strategic counsel throughout the crisis stages of detection, analysis, containment, eradication, recovery and debrief.

Proactive Crisis Planning
Develops proactive cyber crisis communications plans, based on established best practices and specific organizational structures and processes. Deliverables include crisis response plans, designating processes, team member roles, responsibilities and workflows, as well as playbooks with proposed messaging for a variety of specific incident scenarios, such as ransomware attacks, service disruptions, major zero day vulnerabilities and data breaches.

Stakeholder Partnership & Coordination
Works with internal stakeholders (Executives, CISO Office, Support, IT, Engineering, Legal, Sales, Communications, etc.) to develop and execute customized responses for external and internal audiences, based on situational risk assessments.

Incident Response Message Development
Drafts and edits a wide variety of communications materials for customer, partner, media and employee audiences, including holding statements, blog posts, press releases, employee communications, frequently asked question documents (FAQs) and media statements.

Cyber Incident Table Top Exercises
Works within cross-functional teams to practice crisis communications scenarios, as standalone communications team exercises or as a part of overall organizational incident response simulations.

Executive Communications & Media Coaching 
Works closely with senior executives in capacities including, but not limited to, crisis management, issues management, spokesperson media training and thought leadership messaging development and coaching.